Family Tingkat
I would like to know the usual dishes served; do you have a menu for me to view?
Our menus are updated every week, you may check out our weekly menu over here.
Will I be having the same dishes if I am to order for both lunch and dinner?
Yes. For lunch and dinner, the same menu will be served. You may consider taking up Healthy Tingkat for one of the meals for different dishes & more variety in a day.
If I do not want soup, can I change it to a dish?
Yes, you may opt for the 4 dishes option.
Will rice be provided?
Steamed rice is not provided. If required, you may add white rice or brown rice on the ordering page or with our friendly consultant.
If I require rice, how much will it be?
White Rice S$1.00 (S$1.08 w/GST)/ pax
Brown Rice S$1.00 (S$1.08 w/GST)/ pax
*Only one type of rice can be chosen for each order
Do I have to provide my own containers for the food?
No, there are 2 container options available for choosing:
1. Tiffin carrier (2 Sets) – on Loan to customer
2. Microwavable container
Can I opt for tiffin carriers?
Yes. Tiffin carriers option will be available for 12 days packages and above.
Do I need to return the tiffin carriers on the next day?
Yes, please wash and dry the tiffin carriers and hang them outside your house the next day before 930am for lunch and before 3 pm for dinner.
What if I forgot to wash the tiffin carriers?
A surcharge of $15 (w/GST $16.20) will be levied for the replacement of dirty tiffin carriers with microwavable containers.
What happens if the tiffin carrier is damaged?
A surcharge of $20 – $50 (w/GST $21.60 – $54) per set will be levied.
What is the delivery timing for Lunch and Dinner?
Lunch delivery is from 9.30 am to 1.30 pm and Dinner delivery is from 3 pm to 7 pm, Monday to Friday (excluding public holidays). Do note that specific delivery times will not be available.
Healthy Tingkat
What is the difference between Healthy and Family Tingkat dishes?
For Healthy Tingkat, you can look forward to dishes with quality ingredients like Steamed Pomfret Fish, Cordyceps Chicken Soup, Kai Lan with Shrimp, and many more. In addition, Healthy Tingkat dishes are prepared using healthier cooking methods and do not have added MSG and preservatives.
Can I take 3 dishes and 1 Soup instead of just 2 dishes and a soup?
We only offer 2 dishes and a soup option now.
What kind of cooking oil do you use?
Only vegetable oil is used in the cooking process.
How are the meals packaged?
The meals are packed into microwave boxes.
I do not want dark soy sauce in my meals as I just did a medical procedure, is this possible?
Unfortunately, we are not able to accede to request that exclude seasonings and garnishes.
Who is suitable to take the Healthy meal?
The meal is suitable for anyone who wants to upkeep and maintain general wellness.
Is the Healthy Tingkat suitable for patients with certain health conditions such as Diabetes?
Our Healthy Tingkat meal is suitable but it is not specifically prepared for those with certain health conditions. You may still consider this option upon consultation with your doctor.
What is the delivery timing for Lunch and Dinner?
Lunch delivery is from 9.30 am to 1.30 pm and Dinner delivery is from 3 pm to 7 pm, Monday to Friday (excluding public holidays). Do note that specific delivery times will not be available.
Payment
How many days in advance do I need to place an order?
Orders have to be placed 3 working days in advance.
When should I make the payment?
Payment will be collected upon order confirmation, prior to the commencement of your Tingkat subscription.
How can I make a payment?
We accept payment methods like PayNow, Credit Cards & Debit Cards only. Note that pre-payment 2 working days prior to the event is required. A 3% administrative charge on top of the total bill is applicable for Credit & Debit Cards payments, and prevailing GST is chargeable on the administrative charge.
Delivery
What does condominium surcharge mean?
There are two options available for condominium delivery locations. Customers can choose to have their meals delivered to their unit with an additional surcharge of $20 ($21.60 w GST) or to the guard house at no additional cost. However, a prearranged agreement must be made by the customer between their condominium management to ensure smooth delivery.
Is your Home Meal Delivery Service island-wide?
Currently, we only deliver to selected areas. To find out if we deliver to your location, you may check with our friendly consultant at 6255 1000.
Is this service available every day?
Home Meal Delivery Service
Available on weekdays.
We do not deliver on weekends, Public Holidays, Public Holidays in-lieu, Christmas Eve, New Year Eve, and Lunar New Year Eve.
Buffet
Yes, we deliver buffets every day.
Subscription Contract
Will there be any cash refund if I want to cancel or terminate my Contract?
No cash refunds will be given for early cancellation, or termination of the contract when service had commenced or after payment for the contract was made. Strictly no cancellation or refund for 10 days Family Tingkat contract and 5 days Healthy Tingkat contract.
Early termination of service will be chargeable at:
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$12.00 ($12.96 w/GST) per person per meal delivered for family tingkat
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$10.00 ($10.80 w/GST) per person per meal delivered for 2 pax & above for family tingkat
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$19.00 ($20.52 w/GST) per person per meal delivered for healthy tingkat
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$18.00 ($19.44 w/GST) per person per meal delivered for 2 pax & above for healthy tingkat
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$3.00 ($3.24 w/GST) per trip for collection of tiffin carrier
Rice & condo fees will be charged accordingly.
The refund process will take up to 30 days to be credited back into the account.
Will there be any cash refund if I skip my meal?
No. Customers who wish to skip meal would have to inform our friendly consultant 1 working day (before 4 pm) in advance. We will replace meal after the contract period. Otherwise, no replacement will be made.
For 16 days and 20 days contracts, you can skip 2 times.
For 32 days and 60 days contracts, you can skip 4 times.
*Promo Trial, 10 days and 5 days packages are on consecutive days and strictly no postponement.
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What if a Public Holiday falls on a weekday within my Contract period?
The contract period will be automatically extended to the next working weekday to include the delivery for this Public Holiday.
What should I do if I shift house (change of address) during the Contract period?
Customers are required to call 6255 1000 to inform our friendly consultant of the change of address 2 days in advance. Do also note that there are certain areas we do not deliver.
What is the difference between 20 Days, 16 Days, and 10 Days Trial Meal Contract?
· 20 Days Contract – 5 consecutive days of delivery per week
· 16 Days Contract – 4 days delivery per week
· 12 Days Trial Contract – 3 days delivery per week
· 10 Days Trial Contract – 5 consecutive days of delivery for 2 weeks
Do I have to call in every month to renew my Contract?
No, prepayment will be required to extend the meal delivery service. Renewal email and SMS will be sent 3 days before the current Tingkat contract ends. Hence customers may pay up to renew upon receiving the emails and SMS.
Buffet T&C
What is the delivery charge?
Mini Buffet: $45.00 ($48.60 w/ GST)
Regular Buffet: $90.00 ($97.20 w/ GST)
*Surcharge of $10 ($10.80 w/ GST) is applicable for delivery to offshore areas (Keppel, Sentosa, Jurong Island) and Central Area denoted by the first 2 digits of the postal code: Robinson - 01, 04, 05, 06, 07, 08; Marina Square - 03, 17; Orchard - 22, 23; Bras Basah - 18, 19
* Waste management handling fee of $10 ($10.80 w GST) is applicable for all orders that require collection. Prices are subjected to prevailing GST charges.
Do you deliver on Public Holidays?
Yes, we deliver our buffets every day.
What is your earliest delivery time?
The earliest delivery time for both the regular buffet and mini buffet is 8.30 am.
General Question
How can I place an order?
You can place your order via our website over here. Alternatively, you can contact our friendly consultants at 6255 1000.
How many days in advance do I need to place an order?
Orders must be placed 3 working days (72 hours) in advance.
Can I make any last-minute changes to my order?
Any changes must be made 2 working days prior to the event date.
Can I cancel my order after payment has been made?
Yes, an administrative charge of $30 ($32.40 w GST) will be imposed.
Will there be any additional charges if I were to cancel my order last minute?
· 50% of the total bill will be chargeable if the cancellation of the order is made 1 working day prior to the event date.
· 100% of the total bill will be chargeable if the cancellation of the order is made on the event date.
Can I do self-collection?
Yes. Self-collection is available at
- 1 Enterprise Road, Singapore 629813
- No.1 Kaki Bukit Road 1, #05-03/04, Enterprise One, Singapore 415934
What are your operation hours?
Operating Hours: Weekdays 9.00 am - 7.00 pm
Weekends & PH: 9.00 am - 6.00 pm